Refund policy

Thank you for shopping at Figueroa Collectibles. We take pride in delivering high-quality collectibles, trading cards, and hobby products to our community. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • Items must be in the original, unused condition as received.

  • Sealed products (e.g., booster boxes, mystery boxes, slabbed cards) must remain unopened, factory-sealed, and undamaged.

  • Items must be returned in their original packaging with all included accessories, inserts, and tags.

2. Non-Returnable Items

Due to the volatile market nature of collectible items and trading card games, certain products are not eligible for standard returns:

  • Opened Sealed Products: Any booster packs, booster boxes, or sealed bundles that have been opened or unsealed cannot be returned under any circumstances.

  • Singles & Graded Cards: Individual trading cards and graded slabs are final sale unless damaged during transit or incorrect items were shipped.

  • Gift Cards & Digital Products: Final sale.

3. Return Process

To initiate a return, please contact us first with your Order Number and reason for return:

  • Email: support@figueroacollect.com

  • Phone: +1 352-304-8187

  • In-Person / Mail Address: Figueroa Collectibles 1905 SW College Rd #4

    Ocala, FL 34471

    United States

Returns sent back to us without prior authorization will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., damaged item, incorrect product sent), customers are responsible for paying all return shipping costs.

  • Shipping Recommendations: We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We cannot guarantee that we will receive your returned item.

5. Refunds & Processing Time

Once your return is received and inspected by our team:

  • We will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately to your original payment method.

  • Processing Time: Refunds typically take 5 to 7 business days to post to your account, depending on your bank or credit card provider.

Note: Original shipping fees are non-refundable.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your package arrives damaged, defective, or if you receive the wrong item, contact us immediately at support@figueroacollect.com within 48 hours of delivery with photos of the damaged box/item. We will issue a pre-paid return label and ship out a replacement or process a full refund right away.

7. Cancellations

Orders can be canceled for a full refund at any time before the package has been shipped. Once a tracking number is generated and the package has been handed off to the carrier, the order falls under our standard 30-day return policy.