Warranty & Guarantee

At Figueroa Collectibles, we want customers to feel confident when purchasing trading cards, collectibles, gaming products, and accessories from our store. This Warranty & Guarantee Policy explains how we handle damaged, defective, incorrect, or materially misdescribed products, as well as manufacturer warranties and limitations that apply to randomized collectible products.

1. Our Guarantee

Figueroa Collectibles aims to provide products that match the applicable product listing and arrive in the condition represented at the time of purchase.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us so we can review the issue and provide an appropriate resolution where applicable.

2. Product Condition Guarantee

Products sold as new and factory sealed are expected to be supplied in new, unopened condition unless otherwise clearly stated on the product page.

If a sealed product arrives with material damage, a broken seal, missing components, or another condition issue that appears to have occurred before or during shipment, please contact us promptly.

If you intend to submit a condition-related claim, please avoid opening, altering, or discarding the product or packaging until we have reviewed the issue.

3. Manufacturer Warranties

Some products may include a warranty or replacement program provided directly by the manufacturer.

Manufacturer warranties may apply to certain:

• Manufacturing defects.
• Missing components.
• Production errors.
• Functional defects.
• Product-specific replacement programs.

Where a manufacturer warranty applies, the manufacturer may be responsible for the applicable repair, replacement, or support process.

Figueroa Collectibles may assist with identifying the appropriate next step, but manufacturer warranties are governed by the manufacturer's own terms and procedures.

4. Figueroa Collectibles Warranty Coverage

Where no separate manufacturer process applies, we may review eligible claims involving:

• Products that arrive damaged.
• Products with a verified defect.
• Incorrect products sent by Figueroa Collectibles.
• Missing components from a non-randomized product where the issue can reasonably be verified.
• Products materially different from the applicable product description.
• Factory-sealed products that arrive with a materially compromised seal or packaging condition.

Available remedies depend on the circumstances, product availability, and applicable law.

5. What Is Generally Not Covered

Our warranty and guarantee generally do not cover:

• Damage caused after delivery.
• Improper storage or handling.
• Normal wear and tear.
• Customer misuse or accidental damage.
• Altered, modified, or tampered products.
• Damage caused while opening packaging.
• Products damaged through exposure to moisture, excessive heat, sunlight, or other improper conditions.
• Loss or theft after confirmed delivery, except where otherwise required by law.
• Dissatisfaction with randomized trading card contents.
• Changes in resale or collectible value.
• Third-party grading outcomes.

6. Trading Card Pulls Are Not Guaranteed

Many trading card and collectible products contain randomized contents.

Unless specifically guaranteed by the manufacturer, Figueroa Collectibles does not guarantee that a booster pack, booster box, collection box, sports card product, or similar randomized product will contain a particular:

• Card.
• Character.
• Rarity.
• Parallel.
• Autograph.
• Serialized card.
• Illustration.
• Insert.
• Chase card.
• Monetary value.

Not receiving a desired card or pull does not mean that an otherwise correctly supplied product is defective.

7. Card Grading Disclaimer

Figueroa Collectibles does not guarantee that an ungraded trading card will receive any particular grade from a third-party grading company.

Professional grading companies independently determine grades based on their own standards, which may include factors such as:

• Centering.
• Corners.
• Edges.
• Surface.
• Print quality.
• Manufacturing imperfections.

A card being described as new, pack-fresh, or otherwise unused does not guarantee a particular professional grade.

8. Authenticity Concerns

If you have a legitimate concern regarding the authenticity of a product purchased from Figueroa Collectibles, please contact us promptly.

Please do not further open, alter, destroy, or dispose of the product while the concern is being reviewed.

We may request:

• Your order number.
• Clear photographs of the product.
• Photographs of packaging or seals.
• Product codes or identifiers where applicable.
• A description of your concern.

We will review the available information and determine the appropriate next step.

9. Products Damaged During Shipping

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, contact us and include:

• Your order number.
• A description of the damage.
• Clear photographs of the damaged product.
• Photographs of the shipping box or mailer.
• Photographs of the internal packaging when applicable.
• A photograph of the shipping label when requested.

Please keep the product and all packaging while your claim is being reviewed.

10. Incorrect Products

If you receive a product different from what you ordered, please contact us before opening or using the item where reasonably possible.

For a verified fulfillment error, Figueroa Collectibles will provide an appropriate resolution, which may include:

• Replacement.
• Return instructions.
• Refund.

If a return is required because of our verified error, we will cover the reasonable applicable return shipping cost.

11. Defective Products

If you believe a product has a manufacturing or functional defect, contact us with your order number and a description of the issue.

We may request photographs or other reasonable documentation needed to evaluate the claim.

Depending on the product and circumstances, the matter may be handled by Figueroa Collectibles or referred to the applicable manufacturer warranty process.

12. Claim Timeframe

Customers should report damaged, defective, incorrect, or other warranty-related issues as soon as reasonably possible after delivery.

If your claim is also eligible under our Refund & Return Policy, the return timeframe and conditions stated in that policy may apply.

Reporting an issue promptly helps us better evaluate whether the problem existed when the product was delivered.

13. Available Remedies

For an approved warranty or guarantee claim, the available resolution may include:

• Replacement with the same product.
• Replacement with an agreed alternative.
• Refund to the original payment method.
• Manufacturer warranty assistance.
• Another appropriate resolution depending on the circumstances.

Replacement is subject to product availability.

Because some trading card and collectible products may be limited or sell out quickly, an identical replacement cannot always be guaranteed.

14. Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

After Figueroa Collectibles processes a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Please refer to our Refund & Return Policy for complete refund-processing information.

15. Pre-Order and Pre-Sale Products

Pre-order and pre-sale products are covered by this policy after delivery in the same general manner as other products, subject to applicable manufacturer warranty terms and our other store policies.

A manufacturer, publisher, or distributor changing an announced release date does not by itself constitute a product defect.

Please review our applicable Pre-Sale & Pre-Order Policy for release-date, allocation, cancellation, and fulfillment information.

16. No Lifetime Warranty Unless Specifically Stated

Unless a product page or manufacturer warranty expressly states otherwise, products sold by Figueroa Collectibles do not include a lifetime warranty.

Warranty duration and coverage may vary depending on the product and the nature of the issue.

17. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides greater protection than this policy, the applicable legal requirements will control.

18. How to Submit a Warranty or Guarantee Claim

To request assistance, contact us at:

support@figueroacollect.com

Please include:

• Your full name.
• Order number.
• Product name.
• Description of the issue.
• Photographs or other supporting information where applicable.

For your security, do not send complete payment-card information, passwords, PINs, or CVV codes.

19. Contact Figueroa Collectibles

Figueroa Collectibles

Address: 1905 SW College Rd #4, Ocala, FL 34471, United States
Email: support@figueroacollect.com
Phone: +1 352-304-8187