FAQs
Frequently Asked Questions
Find answers to common questions about orders, payments, shipping, tracking, trading cards, pre-orders, returns, refunds, and customer support.
How Can We Help?
Click any question below to open the answer. If you still need assistance, you can contact Figueroa Collectibles using the information at the bottom.
Orders & Payments
How do I place an order? +
Browse the products available through Figueroa Collectibles, choose the applicable product options and quantity, and add the item to your cart.
When you are ready, proceed to checkout and review your items, shipping address, billing information, and payment details before submitting your order.
Will I receive an order confirmation? +
Yes. After successfully placing an order, an order confirmation should be sent to the email address provided during checkout.
If you do not see it, please check your spam or junk folder.
Can I change my order? +
Please contact us as soon as possible if you need to request an order change.
We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed once an order has been processed, packed, or shipped.
Can I cancel an order? +
Contact support@figueroacollect.com as soon as possible if you would like to request cancellation.
Cancellation cannot be guaranteed after the order enters processing or fulfillment.
What payment methods are accepted? +
The payment methods currently available to you are displayed securely during checkout.
Available options may vary depending on the payment services enabled on our ecommerce store.
Is my payment information secure? +
Payments are handled through the payment services available through our ecommerce checkout.
Figueroa Collectibles does not generally receive or store your complete credit or debit card number or CVV.
Shipping & Tracking
Where do you ship? +
Please refer to our current Shipping Policy for the destinations and shipping methods available through Figueroa Collectibles.
How long does order processing take? +
Processing time begins after your order has been successfully submitted and payment has been authorized.
Please review our Shipping Policy for the current processing timeframe applicable to your order.
How long will my shipment take? +
Estimated delivery times depend on the applicable shipping method, carrier, destination, and processing timeframe.
Delivery estimates are not guaranteed and may occasionally be affected by weather, carrier disruptions, holidays, or other circumstances.
Will I receive tracking information? +
When tracking is available, tracking information will generally be provided after your order has been prepared for shipment.
Why has my tracking not updated yet? +
A shipping label may be generated before the carrier performs its first physical scan.
Please allow some time for the carrier's tracking system to update after the shipment is created.
What if my order is significantly delayed? +
If your shipment is significantly beyond its expected delivery timeframe, contact support@figueroacollect.com and include your order number.
Product Questions
What types of products do you sell? +
Figueroa Collectibles focuses on trading cards, sealed products, collectibles, gaming products, accessories, and selected upcoming releases.
Can product quantities be limited? +
Yes. Certain trading card and collectible products may be available in limited quantities, particularly around popular or limited releases.
Do booster products guarantee specific cards? +
No, unless a particular result is expressly guaranteed by the manufacturer.
Randomized products generally do not guarantee a particular card, rarity, autograph, parallel, serialized card, character, or other collectible.
Can the packaging look different from the product image? +
Manufacturers may occasionally update packaging, artwork, promotional markings, or other presentation details.
Please review the applicable product description before ordering.
Can I ask a product question before purchasing? +
Yes. Contact support@figueroacollect.com and include the exact name of the product you are asking about.
Pre-Sales & Pre-Orders
What is a pre-sale product? +
A pre-sale or pre-order product is an item offered before its expected release or regular availability date.
Are pre-order release dates guaranteed? +
Release dates may be estimates based on the information available at the time.
Manufacturers, distributors, publishers, or suppliers may change release or availability dates.
When will my pre-order ship? +
Pre-sale products generally begin processing once applicable inventory becomes available for fulfillment and any release restrictions permit shipment.
What if a pre-order product becomes unavailable? +
If a supply issue prevents us from fulfilling an accepted pre-order, we will provide an appropriate resolution.
This may include cancellation and a refund of the affected item to the original payment method.
What happens if my order contains in-stock and pre-order products? +
Depending on fulfillment procedures, an order containing both in-stock and pre-order products may be held until all products are available or may be shipped separately.
Returns & Refunds
How do I request a return? +
Contact support@figueroacollect.com before sending a product back.
Include your order number, the item you wish to return, and the reason for your request.
Please review our Refund & Return Policy for the current return window and complete eligibility requirements.
Can I return an opened sealed trading card product? +
Products originally sold as factory sealed generally need to remain unopened and factory sealed to qualify for a standard change-of-mind return.
This does not remove any applicable rights concerning a product that arrives damaged, defective, or incorrect.
What if my product arrives damaged? +
Contact us promptly with your order number and a description of the problem.
We may request photographs of the product, shipping packaging, internal packaging, and shipping label where appropriate.
What if I receive the wrong item? +
Contact our support team and include your order number and photographs of the product received where applicable.
For a verified fulfillment error, we will provide appropriate instructions and a resolution.
How are approved refunds issued? +
Approved refunds are generally returned to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
General & Customer Support
Where is Figueroa Collectibles located? +
Figueroa Collectibles
1905 SW College Rd #4
Ocala, FL 34471
United States
How can I contact customer support? +
Email:
support@figueroacollect.com
Phone:
+1 352-304-8187
What should I include when contacting support? +
For order-related questions, include your order number and the email address used during checkout whenever possible.
For product questions, include the exact product name.
Never send complete credit card numbers, CVV codes, PINs, or account passwords to customer support.
Order Support
Contact us with your order number if you need help regarding an existing purchase.
Shipping & Tracking
Tracking information is provided when available after an order is prepared for shipment.
Product Questions
Contact us before purchasing if you need additional information about a product.
Still Have Questions?
If you could not find the answer you need, contact Figueroa Collectibles for assistance with products, orders, shipping, tracking, returns, payments, or pre-orders.
CONTACT SUPPORT →1905 SW College Rd #4
Ocala, FL 34471
United States