Privacy policy

At Figueroa Collectibles ("we," "us," or "our"), accessible via support@figueroacollect.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or make a purchase.

1. Information We Collect

When you visit our store, make a purchase, or contact us, we collect the following types of information:

  • Personal Information: Name, billing address, shipping address, email address, phone number, and payment details (credit card numbers processed securely through our payment gateways).

  • Order & Transaction Details: Items purchased, transaction dates, return history, and communication history with customer support.

  • Device & Usage Data: IP address, browser type, operating system, device details, pages viewed, and referring URLs collected automatically via cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders, including sending order confirmations, tracking details, and updates.

  • Handle customer service inquiries, returns, and cancellations.

  • Detect and prevent fraudulent transactions, unauthorized activity, and store abuse.

  • Comply with legal, accounting, and regulatory obligations.

  • Communicate promotional offers, news, or store updates (only if you have opted in to receive marketing emails).

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service providers necessary to operate our business:

  • Payment Processors: Secure third-party payment gateways (such as Stripe or Shopify Payments) to process your payment details.

  • Shipping Carriers: Postal and delivery services (such as USPS, UPS, or FedEx) to deliver your purchases.

  • E-Commerce & Analytics Partners: Platform hosts and analytics tools to maintain site performance and functionality.

  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. All transaction information is encrypted using Secure Sockets Layer (SSL) technology.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience, remember shopping cart items, and collect general site traffic analytics. You can adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Correction: Request a copy of the personal data we hold about you or ask us to update inaccurate information.

  • Deletion: Request that we delete your personal information, subject to legal and transactional retention obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any promotional email.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a minor has provided us with personal information, please contact us immediately so we can remove it.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Business Name: Figueroa Collectibles

  • Email: support@figueroacollect.com

  • Phone: +1 352-304-8187

  • Address: 1905 SW College Rd #4, Ocala, FL 34471, United States